Terms & Conditions
Moat Island Glamping reserve the right to change & update this website, including prices, terms & conditions without notice. Moat Island Glamping also reserves the right to refuse entry to the site or instruct guests to leave for any reason… (For example due to inappropriate, violent, or aggressive behavior, dangerous weather, or site conditions).
Use of the Moat Island Glamping website constitutes acceptance of the company’s terms and conditions. We will always ask you to read the terms and conditions before confirming your stay and by placing a deposit you confirm that you have done so.
Privacy
Your contact and personal details may be kept by us for future mailings and news. You may opt-out of receiving emails at any time by contacting us.
We will not pass on or sell your details to any third parties.
Click the link below to read our full privacy policy & Cookies.
Bookings
Moat Island Glamping handles bookings from persons over 18 years of age (and over 21 years of age for all-adult groups). We reserve the right, without giving reasons, to refuse a booking.
To secure your booking full payment must be made. Confirmation of the booking will be sent after full payment has been received. Until full payment has been received Moat Island Glamping reserves the right to re-let the tent or tents unless you have paid a 50% deposit. If you have paid a 50% deposit, the full balance must be paid 28 days prior to your arrival date. If the full balance has not been made 28 days before arrival, your book will be canceled and no deposit refund will be given.
The person booking, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons that we send them. For example, these Terms and Conditions, directions, and to ensure all members of the party are fully aware of the nature of the campsite, the facilities, the grounds, the service we offer and any appropriate clothing and footwear they will require.
Group/All-Adult Bookings
Moat Island Glamping has the right to refuse group* or all-adult** bookings if we feel that this may be of detriment to other guests staying at Moat Island Glamping. Hen parties and all-adult groups are only accepted outside of school holidays (with the exception of the last weekend in October half-term) if our Site Regulations (including noise policy) are agreed to or all of the accommodation is booked for the group.
We do not allow stag parties.
*'Group' booking means more than one accommodation unit for a family/friends group.
**'All-adult' booking means more than one couple in an accommodation unit.
If you have any queries regarding group bookings please call Moat Island Glamping on 07801051792. The whole site could be available for booking. A group discount could be applicable subject to availability and occupancy. Please give us a call before making any group bookings.
Security Deposit
A group booking security deposit of £50 per accommodation unit is added after a group booking is received (when more than one accommodation unit is booked for a family/friends group and to all adult bookings exceeding one couple). The security deposit is payable with the balance payment. We aim to refund security deposits within ten working days of guests’ departure. It can take longer if deductions are involved for repairs or replacements. The security deposit is to cover any costs to Moat Island Glamping for damage or breakages and for extra cleaning required after a stay. Security deposit refunds are made by bank transfer, and guests are reminded that we will need their bank details in order to make the refund.
Damages / Breakages / Cleaning
For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform Moat Island Glamping of any that they find. Please let us know if anything gets broken so we can replace it for our next guests. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to request payment of up to £100. Moat Island reserves the right to invoice guests following their stay.
For extra cleaning: Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow Moat Island Glamping’s instructions about where to place rubbish, etc. and return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and Moat Island Glamping has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £15 per individual staff hour. Moat Island Glamping reserves the right to deduct this payment from your security deposit or invoice guests following their stay.
Accommodation
Included in the accommodation price: rental of accommodation unit/s booked, access to designated areas of Moat Island, use of communal kitchen, swimming pond, parking, toilet and shower block, compost toilets, drinking water, allowance of wood provided in accommodation (one bag of wood for the first night). NOT included in the accommodation price: rubbish collection (rubbish & recycling should be sorted and disposed of in the bins provided in our communal kitchen or car park), washing up of all used kitchenware, firewood for fire pits, firewood for wood-burning stoves above first night allowance.
Prices
The prices on the Moat Island Glamping website are not binding and Moat Island Glamping reserve the right to modify these prices. The price stated on the booking confirmation letter/email (sent after automated booking summary) is binding. Special offers and/or discounts cannot be used after you have booked your stay.
Cancellation
In the event of a cancellation more than 10 weeks before the commencement of the stay a full refund will be given. In the event of a cancellation, more than 28 days before the commencement of the stay but less than 10 weeks before, 30% of the rental amount will be payable. In the event of cancellation less than 28 days before the start of the stay, the full booking amount will be payable. If your stay is terminated early, the entire booking amount is payable.
If you change to another date for which a higher sum is charged, you will need to pay the difference at the time of change.
Any cancellation or change must be confirmed by email, by the person who made the booking.
We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss, etc.
In the event that we need to cancel your holiday, we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days.
Lost Property
Moat Island Glamping is not liable for any loss or damage to the property of the client or any person as may occur within the constraints of the Hotel Proprietors Act 1956. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by Moat Island Glamping.
Natural Swimming Pool / Pond
Liability
Moat Island Glamping accept no liability for:
i. theft, loss, or damage, of whatever nature, during or as a result of a stay at Moat Island Glamping.
ii. any defect or out of action equipment and loss or closure of supplies at Moat Island Glamping.
Guests are responsible for any losses and/or damage which occurs as a direct or an indirect consequence of their stay, irrespective of whether any losses and/or damages are caused by themselves or by third parties who are at Moat Island Glamping.
If you leave your tent in an inappropriate condition, additional costs can be charged to you.
If you leave your tent in an improper condition, Moat Island Glamping is entitled to charge an extra fee of up to £100 of additional (cleaning) costs. This can increase to £150 in combination with a late departure. Washing up should be done, put back where it came from all rubbish should be put in bins provided. Leave no trace.
Vehicles are parked at their owners’ and drivers’ risk and Moat Island Glamping cannot accept responsibility for any damage or theft occurring to vehicles. If a vehicle is left in the car park without the consent of Moat Island Glamping, we reserve the right to remove the vehicle at the owner’s expense.
Force Majeure
Moat Island Glamping cannot be held liable if, through Force Majeure, the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Moat Island Glamping, including the threat of war, blockades, fire, floods, staff strikes, and other disruptions or events.
Complaints Procedure
We take great care to ensure our guests have an enjoyable stay here at Moat Island Glamping however if you have a complaint during your stay please contact the site manager as soon as possible and we will do our best to resolve any issues to make your stay more enjoyable. If a genuine complaint is not settled to your satisfaction, then you can write to Moat Island glamping at the following address:
Complaints
Moat Island Glamping
Keepers Cottage
Haveringland
Norfolk
NR10 4PN
Please note, complaints made after your stay are not always easy to be investigated and therefore are most difficult to resolve. Bringing any issues to our attention during your stay allows us to get any issues or problems resolved as quickly as possible and lessen any adverse impact on your stay.
Risks
You will be staying at Moat Island which is surrounded by farmland with animals and potentially dangerous farm equipment amongst other hazards. Also please be aware that some of the guest equipment, including the BBQs, gas stoves, and wood-burning ranges may be dangerous if misused. As well as the above there are ditches, a natural pond, a swimming pond/pool, a moat, and lots of woodlands. Moat Island Glamping is not responsible for accidents (to the greatest extent permitted by law). Children must be supervised at all times. We recommend you take out travel insurance against the risk of accidents and your stay being terminated early.
Day Visitors
You can have day visitors during your stay but you must inform the site manager to make sure it’s ok beforehand. Paying guests must ask Moat Island Glamping permission if it’s over two persons in the day visit group. Day visitors are not permitted to stay overnight and must have left the site by 8 pm. More than two persons in a group may be subject to pay a fee for use of Moat Island Glamping facilities.
General legal information
Your contract partner is Roy Benton Trading as Moat Island Glamping. We are not bound by any printing errors.
Bank details - Mr R O Benton
Account nummer: 00608122
Sort Code: 20-62-53
Address -
Keepers Cottage
Haveringland
Norfolk
NR10 4PN
Contact details -
Telephone number : 07801 051 792
Email: glamping@moatisland.co.uk
Owner: Roy Benton
VAT number: GB327922195